All users must comply with a standardised cancellation policy that The Volte will enforce to protect both Borrower and Lender alike. Each listing and reservation on our site reminds users of the cancellation policy.
• A Lender can cancel an order at any time prior to shipping without a liability to the Borrower. All amounts paid by the Borrower to the Lender will be refunded to the Borrower minus any service fees owed or paid to The Volte.
• A Borrower can cancel an order no less than 14 days prior to the rental start date without any liability to the Lender. All amounts paid by the Borrower to the Lender will be refunded minus any service fees owed or paid to The Volte.