Privacy Policy

Effective Date: 04/06/25

The Volte ("we", "us", "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://thevolte.com, use our services, or interact with us, in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping and billing addresses, and payment details.
  • Account Details: If you create an account, we collect your username, password, and order history.
  • Device and Usage Information: Your IP address, browser type, device information, pages visited, and time spent on our website.
  • Location Data: If enabled, we may collect your location data to provide location-based services such as local delivery options or store availability. This data is collected via browser or device settings and is used solely to improve your user experience.
  • SMS Consent & Phone Numbers: When you opt into SMS marketing, we collect your phone number and store your consent status in accordance with applicable laws.


2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Communicate with you about your account, orders, or customer service inquiries
  • Send marketing communications (email, SMS) if you’ve opted in
  • Personalize your shopping experience
  • Improve our website, services, and offerings
  • Detect and prevent fraud or abuse
  • Comply with legal obligations


3. SMS Program and Cookie Use

  • SMS Marketing Program: When you opt in to receive SMS messages from The Volte, your phone number will be used to send transactional and promotional texts, including cart reminders and order updates. We do not share SMS opt-in or consent data with third parties.
  • Cookies and SMS Consent: We use cookies to help track items placed in your shopping cart, including abandoned cart scenarios. This information helps determine when to send cart reminder messages via SMS.
  • Data Sharing for SMS: Text messaging originator opt-in data and consent will not be shared with third parties.


4. Sharing Your Information

We may share your data with:

  • Service Providers: Including payment processors, shipping providers, customer support, and marketing platforms (e.g., Klaviyo), only as necessary to provide our services.
  • Legal Authorities: If required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or asset sale.

We never sell your personal information to third parties.


5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: Request access to or correction of your personal data.
  • Data Deletion: You may request the deletion of your personal information at any time by contacting us.
  • Marketing Opt-Out: Unsubscribe from email marketing or opt out of SMS marketing at any time by following the instructions provided or contacting us.
  • Cookie Settings: Modify your browser settings to manage cookie usage.


6. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction.


7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.


8. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.


9. Updates to This Policy

We may update this policy occasionally to reflect changes in technology or legal requirements. Any updates will be posted with a revised "Effective Date."


10. Contact Us

For any questions, concerns, or requests regarding your personal information, including access, corrections, or data deletion requests, please contact us at: