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Late Fee Policy

All users must comply with a standardized Late Fee Policy that The Volte will enforce to protect both Borrower and Lender alike. The Volte relies on both Lenders and Borrowers sending and returning items in a timely manner.

If an item is returned late an additional $25 per day (subject to service fees) will be charged for each day the item is not returned. Borrowers agree to this policy every time they request a booking. Late fees will be capped at 4 weeks or up to the RRP whichever is larger unless otherwise determined by The Volte in their sole discretion.

The Volte also reserves the right to charge the credit card on file in your The Volte Account, or otherwise collect payment from you and pursue any avenues available to The Volte in this regard, in situations in which you have been determined, in The Volte’s sole discretion, to have returned items late. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for the additional hire period to the applicable Lender or to The Volte (if applicable). Unpaid invoices will be passed on to a debt-collection service with collection costs recoverable.

To submit a late fee charge request, lenders must provide the return tracking information for the order. The Volte has up to 60 days to retrieve the owed amount. Please note that while The Volte will work in every way possible to make sure these reimbursements are received, we are not liable for the payment of these. In case only a partial of the total amount is retrieved, whatever amount was collected will be transferred to the lender after 60 days and the case will be closed.

Calculation of late fees starts from the end date of the hire until the exact date the item was dropped off in a post box / post office. A borrower will not be liable for late fees if the delay on the return is outside their control, such as unexpected delays by Australia Post.

Try On Service Policy

Try-on option is no longer available. If you have questions regarding an item's size or fit, please contact our please contact our customer support team at support@thevolte.com with the link to the listing so they can inquire with the lender for you.

Borrower Refund Policy

Items on The Volte platform should be consistent with the description provided by the Lender. If a Borrower who books and pays for an Item and then experiences a ‘Renting Issue’, the Borrower may be eligible for a refund in accordance with this Borrower Refund Policy.

The Volte may (at our discretion) provide the Borrower with either a full or partial refund excluding any shipping costs, administration fees and processing fees.

A valid 'Renting Issue' generally falls into four categories:

The Lender cancels a reservation 24 hours or less before the scheduled arrival of the Item, or fails to provide the Borrower with the Item.

The description of the Item in the Listing on The Volte is materially different from the actual Item. The Volte reminds Borrowers that Items are potentially pre-worn and are not rented on an as-new basis. Some minor wear and tear may not be listed in the description but can not be used as a basis to provide a refund under this policy.

At the start of the Borrower’s reservation, the Item: (i) is not generally clean and sanitary (ii) contains safety or health hazards that would be reasonably expected to adversely affect the Borrower’s use of the Item in The Volte’s judgment.

Item is delivered late and did not arrive in time for the Borrower to use for their intended date. In this instance, the Borrower must post the dress back to the lender by the next business day after receipt and must be returned unworn, otherwise the refund will be forfeited.

To submit a valid claim for a refund, a Borrower is required (a) to bring the Renting Issue to our attention within 2 hours after receipt of the item (including photographs or other evidence) and respond to our requests for information or cooperation, (b) not have directly or indirectly caused the Renting Issue and (c) to have used reasonable efforts to try to remedy the circumstances of the Renting Issue with the Lender prior to making a claim for a Renting Issue.

Some items are made with fabrics that are naturally more prone to creasing whilst in transit than others. Unless approved by your lender, we are unable to offer refund unless there is significant damage on the item. Please refer to our FAQ page on how what to do in case you receive a crinkled item.

Cancellation Policy

All users must comply with a standardised cancellation policy that The Volte will enforce to protect both Borrower and Lender alike. Each listing and reservation on our site reminds users of the cancellation policy.


• A lender can cancel an order at any time prior to shipping without a liability to the Borrower. All amounts paid by the Borrower to the Lender will be refunded to the Borrower minus any service fees owed or paid to The Volte.


• A Borrower can cancel an order no less than 14 days prior to the rental start date without any liability to the Lender. All amounts paid by the Borrower to the Lender will be refunded minus any service fees owed or paid to The Volte.

For further information on The Volte’s other Terms and Conditions please see www.thevolte.com

Content Policy

By posting content on The Volte, you agree to abide by these guidelines and other The Volte policies. We reserve the right to remove content, in whole or part, that violates these guidelines or The Volte’s Terms of Service or for any other reason at our sole discretion.

In the event of repeated or severe violations, we may suspend or permanently deactivate the account(s) in question. The Volte 's determination on whether any specific content is prohibited will be final and conclusive.

You can contact us to contest a post or to report content that violates our Terms of Service or Content Guidelines.

Listings and Profiles

We expect Lenders to create listings that are honest, clear, and helpful to potential guests. We prohibit:

• Advertising or other commercial content.

• Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, defamatory, threatening, or discriminatory.

• Political, religious, or social commentary.

• Attempts to impersonate another person.

• Content that is fraudulent, false, misleading or deceptive.

• Content that refers to an investigation being undertaken by The Volte.

• Content that violates another person or entity’s rights, including intellectual property rights and privacy rights.

• Photos with watermark/logo that advertise businesses or brands

Reviews and Feedback

Genuine and honest reviews and feedback are the cornerstone of our community. We prohibit:

• Reviews that do not represent users’ personal experience.

• Reviews unrelated to the actual reservation (political, religious, or social commentary).

• Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, defamatory, threatening, or discriminatory.

• Content that violates another person or entity’s rights, including intellectual property rights and privacy rights (publishing another person’s full name, address or other identifying information without permission).

• Content that is proven to be used as extortion.

• Content that refers to an investigation being undertaken by The Volte.

Copyright & Privacy Policy

By accessing and using the The Volte website at www.thevolte.com, you are accepting and consenting to the practices in the Terms of Use including this Copyright and Privacy Policy. The Volte reserves the right to change these terms and policies from time to time at its sole discretion.

Copyright Policy

This website is owned and operated by The Volte Pty Ltd, (ABN 43 155 435 788), trading as The Volte (“we”, “our”, “us”). The site, its content (including but not limited to the design of the website, images, photographs, text, graphics) and associated material on the website are copyrighted to The Volte.

You are permitted to view, copy, print, and distribute the information within this website, subject to:

The permission above does not include the permission to copy the design elements, look and feel or layout of this website.

• Your use of information is for informational, personal and non-commercial purposes only

• You will not modify the information or graphics

• You will not copy or distribute graphics separate from their accompanying text and will not quote materials out of their context

• You will display the copyright notice (Copyright © 2016 The Volte Pty Ltd trading as The Volte) on all contents used from this website

• You agree that The Volte Pty Ltd may revoke this permission at any time and you shall immediately stop your activities related to this permission upon notice from The Volte

The permission above does not include the permission to copy the design elements, look and feel or layout of this website.

Privacy Policy

At The Volte, we respect the privacy of our online visitors (“you”, “your”, “yours”). Unless otherwise authorised by yourself, we will not use your personal information except in accordance with our Privacy Policy below.

The purpose of this Privacy Policy is to inform you about what types of personal information we collect, how we store and use the information that you provide us with.

Collection of information

Information is collected from you primarily to bring you a more personalised shopping experience on our services. By registering with The Volte, you are consenting to the collection of your personal information.

When you place an order with us, we require to obtain your personal information including, but not limited to, your name, email address, phone numbers, residential address, shipping address and payment method details. This information is collected in order to process and fulfill your order request.

We collect and use email addresses and mobile numbers when you order from the site so that we can send you any necessary email and text messages related to your order – such as an order confirmation notice and a reminder of an overdue item.

We may use the information to assist in providing you with relevant information about our products, special offers that may be of interest to you. If you do not wish to be contacted for these purposes, you can send an email to our Customer Service Team on support@volte.com with ‘UNSUBSCRIBE’ in the subject heading.

We record data regarding customer activities on our website to analyse data about web page traffic. This assists us to improve our website to tailor it to our customers’ needs.


A cookie is a small data file that a website sends your computer. It records information necessary for certain website functions such as remembering your preferences or settings. Our site uses cookies to keep track of your current shopping cart, previous purchases and to deliver content specific to your interests. We also use 3rd party cookies (such as the Google Analytics cookie and Google advertising cookies) to measure effectiveness and performance of our service, and to show ads and promotions that are relevant to your specific shopping preferences.

The use of cookies is an industry standard and many websites use them to provide useful features for their customers. Most browsers are initially set up to accept cookies. Cookies in and of themselves do not personally identify users, only their computers. A cookie in no way gives The Volte access to your computer. If you’d prefer, you can set yours to refuse cookies. However, you will not be able to take full advantage of our website if you do so.

Privacy of children on our website

Our website is intended for users who are 13 years of age and above. If you are under the age of 13, you are not permitted to submit any personal information to our site and are restricted from using our site entirely. We will not knowingly collect any information from any person below the age of 13.

If you are a minor over the age of 13, but are under the age of 18, we require that your parent or legal guardian has read The Volte’s Terms of Service and Copyright and Privacy Policy, and must consent to these policies prior to you registering with us or placing an order with us.

Sale of Assets

In the event that The Volte or substantially all of its assets are acquired, customer information will of course be one of the transferred assets, and by submitting your personal information on the site, you agree that your information may be transferred to such parties in these circumstances.

Links to third party sites

In an attempt to provide you with increased value, we may from time to time include third party links on our website. These linked sites have separate and independent copyright and privacy policies. We encourage you to review those policies when you visit those sites. This Copyright and Privacy Policy Statement only covers our website and does not cover any other websites. We therefore have no responsibility or liability for the content and activities of these linked sites.


You assume all risks concerning the suitability and accuracy of the information within this website. The website and publications may contain technical inaccuracies or typographical errors. The Volte assumes no responsibility for, and disclaims all liability for, any such inaccuracies, errors or omissions in the website.

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